Clear terms before you travel.
Booking Terms
These booking terms explain how enquiries, confirmations, payments, changes, cancellations, travel documents, and guest responsibilities are handled.
Key Conditions
What travelers should understand before paying.
ChangesChange requests are subject to availability and supplier charges. Date changes close to travel may be treated as cancellations by some suppliers.
CancellationsCancellation fees depend on supplier rules, season, and how close the cancellation is to travel. Non-refundable third-party costs are passed on clearly.
InsuranceComprehensive travel insurance is strongly recommended for medical care, evacuation, cancellation, baggage loss, delays, and trip interruption.
DocumentsGuests are responsible for valid passports, visas or electronic authorizations, vaccination guidance, and entry requirements for each country.
Itinerary changesRoad conditions, weather, park rules, safety concerns, supplier disruption, or flight changes may require practical itinerary adjustments.
Guest conductGuests must follow guide instructions, park regulations, lodge rules, wildlife safety guidance, and local laws.
What your quote should show
- Accommodation and meal plan
- Transport and guide services
- Park, activity, and permit fees
- Included and excluded transfers
- Optional upgrades or extras
Common exclusions
- International flights
- Visas and travel insurance
- Premium drinks unless stated
- Tips and personal spending
- Extra activities not listed as included
Best practice
Review the final itinerary, inclusions, cancellation notes, and payment deadlines before sending a deposit. Ask questions early so the confirmed trip matches your expectations.